Your Privacy Is Important To Us

This Privacy Policy governs the practices of Hasu Behavioural Health Inc., d/b/a Focus Mental Wellness and/or WELL Mental Health & Wellness ("Focus") with respect to the collection, use, and disclosure of personal information through our Platform at www.focusmw.com and wellmhw.com.

1. Collection and Use of Personal Information

We collect personal and health information necessary to provide therapy services — including name, contact details, and information related to your mental health and treatment. This information is used to:

• Provide and improve our services
• Match you with appropriate therapists
• Process billing and insurance claims
• Communicate with you about your care
• Quality assurance and administration
• Marketing communications (email only, using non-health data, with your consent)

2. Disclosure of Personal Information

Your personal information may be shared with:

• Circle of Care — your assigned therapist and support staff involved in your care
• Service Providers — payment processors and hosting providers under confidentiality agreements
• Legal Disclosure — as required by law or to protect the safety of individuals

We do not sell your personal health information to third parties.

3. Information About Our Services

We use cookies and activity tracking to improve the Platform experience. We may collect information about your access device and browser. The Platform may include links to third-party websites — we are not responsible for their privacy practices.

4. Security of Personal Information

WELL Mental Health & Wellness maintains a comprehensive information security program and complies with the Personal Health Information Protection Act (PHIPA) (Ontario) and the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada). Your personal information is securely and digitally stored on servers physically located in Canada. We use end-to-end encryption and SSL/TLS technology to protect your data.

5. Retention

Personal information is retained no longer than necessary for the purposes for which it was collected, or as required by law.

6. Access to Personal Information

You have the right to access or correct your personal information. Submit written requests to info@wellmhw.com.

7. De-Identified Information

We may use de-identified information derived from your personal information without restriction, including for academic and non-academic research, business prospecting, artificial intelligence, and promotion and advertising.

8. Limitation on Deletion

We may be required by law to retain certain records. Deletion requests will be applied to active databases including archives where legally permissible.

9. Withdrawal of Consent

You may withdraw consent to the collection, use, or disclosure of your personal information at any time with reasonable notice. Note that withdrawal may affect our ability to provide services to you.

10. Opting Out of Communications

You may opt out of marketing communications by clicking "Unsubscribe" in any email or by contacting our Privacy Officer.

11. Report Violations

To report privacy violations or concerns, contact us at info@wellmhw.com.

12. Changes

This Privacy Policy may be updated periodically. We encourage you to review it regularly. Continued use of the Platform after changes constitutes acceptance.

13. Contact Us

For privacy-related questions, complaints, or to exercise your rights, contact our Privacy Officer at info@wellmhw.com. You also have the right to file a complaint with your local privacy authority.